All orders are shipped within two business days (including personalised ones), but most will be shipped the following business day. We try to prioritise orders where a customer has paid for express shipping.
If you need your order super urgently, give us a call or send us an instant message. In some instances we can ship on the same day, including personalised orders.
See our Shipping page for delivery times to your particular area.
No problem! Give us a call or send us an instant message with the design/colour you want, when you need it and your postcode. We'll check our stock and Austrlia Post's delivery time and if we can help we will, no extra charge, no 'rush fee'.
If you contact us and order before lunchtime, in many instances we can ship your order on the same day, including personalised orders.
Orders up to $100: flat rate of $8.50
Orders over $100: free shipping
Express Post: $11 per order
International: see our shipping page
Contact us first to check that we will be around at a time that is convenient.
We are located in Bayswater in Melbourne.
Yes, just specify the shipping address during checkout. This can be different to the billing address.
If the shipping address is different to the billing address, we will add a note in the order telling the recipient who sent it.
Yes! We can personalise your toy with anything, within the limits of space (the more text, the smaller it has to be to fit). To order, add the details to the personalisation text fields on the product page.
Yes! If you can enter it into the personalisation text fields on the product pages, we can do it. Any questions feel free to contact us.
Maybe. We can laser etch any flat surface, for example the underside of the aeroplane wings, back of rattles etc. Due to equipment constraints, we cannot etch around the perimeter.
To order text in a non-standard location, leave the details in the 'comments' box in the shopping cart. We will contact you if we have any problems.
Our toys are made using Beech and Tasmanian Oak timbers. We use Livos and Osmo natural oils and non-toxic water based Resene paints and varnish. All our surface finishes comply with the Australian Standard for toy safety.
As we take toy safety extremely seriously, we do not use recycled timber as we cannot be sure of where it was used and what may have leeched into it during its original use.
Our workshop is located in Bayswater, in the suburbs of Melbourne, Australia. Our toys enter our workshop as planks of wood and leave as the beautiful toys you see on our website. We make everything in house, except a few of the small parts, which we have custom made in the USA. All of the personalisation is done in house.
Yes and no!
Toys - one offs:
As it takes a lot of work to design and prototype new designs, plus test them to the mandatory Australian Standard for toy safety (AS8124), one-offs are not viable.
Toys - contract manufacturing:
If you have a fully developed design, we're happy to do contract manufacturing on a build to print basis. That is, we manufacture the item to your specifications and the you're responsible for development and AS8124 compliance of the design. It takes a significant amount of time, prototyping and testing to take a concept to market ready toy, something we unfortunately don't have the time to do. Manufacturing in Australia also means we're unlikely to be cost competitive.
Other items:
We're happy to manufacture other items, such as display stands, signs, trinkets etc. We can do anywhere from fairly small quantities up to large quantities and are happy to split the shipment of orders to multiple locations. We specialise in small items (ie not bulky furniture).
Our capabilities include CNC routing (up to 1000x1000mm) and laser cutting/etching (eg logos). We can work from a hand sketch, drawing or 3D CAD model. We're happy to source and use almost any readily available timber.
Contact us for a quote or to discuss your project.
We often get asked if we discount or ever have sales. The short answer is no.
The reasons are many:
It also enables us to focus on making the best quality products around, backed up by the best service going around, not sales gimmicks. For example, need your order super urgently? No problem! Contact us and if we can ship it quicker we will. No 'rush fee'. Want a non-standard colour? If we can we will. No extra charge. We think everyone is better off this way.
We hope you understand!
We accept PayPal, AfterPay, ZipPay, Visa and Mastercard.
We use a secure checkout to ensure that your data is safe.
Sorry, but no - we don't have a credit card terminal. Plus, we don't like orders floating around our workshop on scraps of paper!
Yes (for Australian purchases).
Lightly sand it with fine (approx 240 grit) sandpaper to remove any chips, then lightly apply two coats of Osmo Polyx oil to the worn areas.
info@miltonashby.com.au" title="email us">Email us with your address if you would like us to send you a small jar of oil.
To clean your rattle or teether, wipe it down with a damp cloth and a little dishwashing detergent. Do not immerse it in water or use a dishwasher.
Yes, and after a hiatus of a few years, we are
now taking on new stockists. shannon@miltonashby.com.au" title="email us">Email
us if you are interested in becoming a stockist and we will send you
our wholesale details.
We get this quite a bit and we don't mind talking to and helping others in the same space. Our reasons are as follows:
Before asking for help, we ask 3 things:
We get quite a few questions regarding compliance with the Australian Standard. We're not lawyers nor technical advisors and don't understand the specifics of what you're doing, so it would be irresponsible of us to give specific advice on this. Our recommendation is that you purchase a copy of the standard, read it cover to cover, know the key areas intimately, design your product with the requirements of the standard in mind and get your products tested by an appropriate test lab.
That said, get in touch. Hopefully we can help each other!
Customers are always our highest priority and we often struggle to find time to develop our own products, so apologies in advance if we take a little while to reply.
