Frequently Asked Questions

All orders are shipped within two business days (including personalised ones), but most will be shipped the following business day. We try to prioritise orders where a customer has paid for express shipping.

If you need your order super urgently, give us a call or send us an instant message. In some instances we can ship on the same day, including personalised orders.

See our Shipping page for delivery times to your particular area.

No problem! Give us a call or send us an instant message with the design/colour you want, when you need it and your postcode. We'll check our stock and Austrlia Post's delivery time and if we can help we will, no extra charge, no 'rush fee'.  

If you contact us and order before lunchtime, in many instances we can ship your order on the same day, including personalised orders.

Orders up to $100: flat rate of $8.50

Orders over $100: free shipping

Express Post: $11 per order

International: see our shipping page

Contact us first to check that we will be around at a time that is convenient.

We are located in Bayswater in Melbourne. 

Yes, just specify the shipping address during checkout. This can be different to the billing address.

Yes! We can personalise your toy with anything, within the limits of space (the more text, the smaller it has to be to fit). To order, add the details to the personalisation text fields on the product page.

Yes! If you can enter it into the personalisation text fields on the product pages, we can do it. Any questions feel free to contact us.

Maybe. We can laser etch any flat surface, for example the underside of the aeroplane wings, back of rattles etc. Due to equipment constraints, we cannot etch around the perimeter.

To order text in a non-standard location, leave the details in the 'comments' box in the shopping cart. We will contact you if we have any problems.

Our toys are made using Beech and Tasmanian Oak timbers. We use Livos and Osmo natural oils and non-toxic water based Resene paints and varnish. All our surface finishes comply with the Australian Standard for toy safety.

As we take toy safety extremely seriously, we do not use recycled timber as we cannot be sure of where it was used and what may have leeched into it during its original use.  

Our workshop is located in Bayswater, in the suburbs of Melbourne, Australia. Our toys enter our workshop as planks of wood and leave as the beautiful toys you see on our website. We make everything in house, except a few of the small parts, which we have custom made in the USA. All of the personalisation is done in house.

As it takes quite a while to design and prototype new designs plus test them to the mandatory Australian Standard for toy safety (AS8124), it is generally not economical to do one-offs. 

We often get asked if we discount or ever have sales. The short answer is no.

The reasons are many:

• The cost of producing our products locally is high, in particular, we pay fair, Australian wages. While our products are not cheap, we sell them for a fair price given what they cost to make, so don’t have much room to discount. The upside of this is that they are made by people who care, not the lowest bidder.
• People who paid the full price would feel like they got ripped off.
• To have sales, we would have to put our ‘normal’ prices up to cover the discount, so most people would end up paying more.
• Sales are addictive and destructive to businesses, so like drugs, we refrain from the outset.

It also enables us to focus on making the best quality products around, backed up by the best service going around, not sales gimmicks. For example, need your order super urgently? No problem! Contact us and if we can ship it quicker we will. No 'rush fee'. Want a non-standard colour? If we can we will. No extra charge. We think everyone is better off this way. 

We hope you understand!

We accept PayPal, AfterPay, ZipPay, Visa and Mastercard.

We use a secure checkout to ensure that your data is safe.

Sorry, but no - we don't have a credit card terminal. Plus, we don't like orders floating around our workshop on scraps of paper!

Yes (for Australian purchases).

Lightly sand it with fine (approx 240 grit) sandpaper to remove any chips, then lightly apply two coats of Osmo Polyx oil to the worn areas.

info@miltonashby.com.au" title="email us">Email us with your address if you would like us to send you a small jar of oil.

To clean your rattle or teether, wipe it down with a damp cloth and a little dishwashing detergent. Do not immerse it in water.

Yes, and after a hiatus of a few years, we are now taking on new stockists. shannon@miltonashby.com.au" title="email us">Email us if you are interested in becoming a stockist and we will send you our wholesale details.

We get this quite a bit, and believe it or not, we like talking to and helping others in the same space. Our reasons are as follows:

1. What goes around comes around
2. The children’s toy pie is big enough for plenty of people to have a slice. We believe that more people promoting high quality, locally made products will expand that segment for everyone.

Before contacting us, we ask 3 things:

• You look for the information on our website The answers to the most common questions we get from competitors are on our website for all to see.
• You also believe in point 1 above. Specifically, you would be willing to answer any reasonable question we ask.
• You are upfront about why you’re asking. It’s obvious when people aren’t and it suggests that you don’t believe in point 1 above.

That said, get in touch. Hopefully we can help each other!