Shipping

Shipping Within Australia:

Shipping cost:

Orders up to $100: flat rate of $8.50

Orders over $100: free shipping

Express Post: $11 per order

When Will I Receive My Order?

We ship all orders, including personalised ones, within 2 business days, but most the following business day. You will receive it in the number of days shown in the table below.

For example, if you order on Monday, live in a Melbourne metro postcode and select express shipping, you will receive your order on Thursday (but in many cases, Wednesday).

If you need your order super urgently, contact us, as we are happy to expedite orders where we can.

 

Regular

Express

Melbourne metro

4

2-3

Vic country

4-6

2-3

Sydney metro

5

2-3

NSW country

6-7

3-4

Adelaide metro

4-5

2-3

SA country

6-7

4-6

Brisbane metro

4-5

2-3

Hobart metro

5-6

2-3

Perth metro

6-7

3-4

ACT

6

3-4

WA, NT, TAS and QLD country

6-9

4-6

 

International Shipping:

International shipping cost:

International shipping is AUD$8.50 per order or the amounts listed below in the local currencies:

Country
Shipping price
China ¥42.50 per order
Europe €5.78 per order
Hong Kong $49.30 per order
Indonesia Rp85,000 per order
New Zealand NZD$8.50 per order
Philippines ₱318
Singapore $8.50 per order

We do not ship to the following countries:

USA and Canada 

UK (due to the government collecting VAT on items shipped to the UK, we get too many returns).

Customs and other import duties and fees may be applied to international orders by the destination country. These fees are in addition to the shipping fees we charge. The amount is set by and collected by the destination country. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to pay any additional fees may result in the forfeiture of your order. 

Delivery times - International

Unfortunately we are at the mercy of local delivery and customs services, so cannot give an accurate estimate, but in our experience most orders will arrive within 2 weeks.

 

Other Information:

Gift wrapping:

We offer wrapping in great quality paper with a stylish ribbon for a modest fee of $4 (mainly to cover the time it takes to get the wrapping perfect). Select the wrapping option when you select your purchase.

Local pick up:

Sorry, we do not offer a pick-up option. As we work on noisy machinery, we may not hear you knock on the door anyway!

Packaging:

In keeping with our focus on quality and thought for the environment, we do not use plastic in our retail shipping packaging. The toy’s tin box is packaged in a cardboard box and padded with kraft paper. We use recycled materials as much as possible.