Shipping

Shipping Within Australia:

COVID Shipping Delays:

We are open and shipping orders within 2 business days. While most shipments are reaching their destination on time, if lockdowns are enacted in the delivery state, Australia Post may take a few days longer than normal to deliver parcels. 

For international orders, please allow up to 3 weeks transit time.

 

Shipping cost:

Orders up to $100: flat rate of $8.50

Orders over $100: free shipping

Express Post: $11 per order

When Will I Receive My Order?

We ship all orders, including personalised ones, within 2 business days, but most the following business day. You will receive it in the number of days shown in the table below.

If you need your order super urgently, contact us, as we are happy to expedite orders where we can.

Days from order placed to goods received (see COVID update above for latest delay info):

 

Regular

Express

Melbourne metro

4

2-3

Vic country

4-6

2-3

Sydney metro

5

2-3

NSW country

6-7

3-4

Adelaide metro

4-5

2-3

SA country

6-7

4-6

Brisbane metro

4-5

2-3

Hobart metro

5-6

2-3

Perth metro

6-7

3-4

ACT

6

3-4

WA, NT, TAS and QLD country

6-9

4-6

 

International Shipping:

Please note, we do not ship to the EU or Britain, as the recipient will be charged approx 20% VAT on entry. We also do not ship to the US or Canada. Sorry!

International shipping cost:

International shipping is AUD$8.50 per order calculated at the current exchange rates. This is approxamately as follows:

Country/Region
Shipping price
China ¥40 per order
Hong Kong $45.00 per order
Indonesia Rp78,000 per order
New Zealand NZD$8.90 per order
Philippines ₱288
Singapore $7.90 per order
USD USD$5.70 per order

We do not ship to the following countries:

USA and Canada 

EU and UK - due to the UK/EU governments collecting VAT on items upon entry, we've had too many issues, so no longer ship to these countries. If you understand this and still want an item shipped there, please email us.

Customs and other import duties and fees may be applied to international orders by the destination country. These fees are in addition to the shipping fees we charge. The amount is set by and collected by the destination country. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to pay any additional fees may result in the forfeiture of your order. 

Delivery times - International

We ship all orders 2 business days after they are placed. In most cases they will arrive around a week after they are shipped, but allow up to 2 weeks.

 

Other Information:

Gift wrapping:

We offer wrapping in great quality paper with a stylish ribbon for a modest fee of $4 (mainly to cover the time it takes to get the wrapping perfect). Select the wrapping option when you select your purchase.

Local pick up:

Sorry, we do not offer a pick-up option. As we work on noisy machinery, we may not hear you knock on the door anyway!

Packaging:

In keeping with our focus on quality and thought for the environment, we do not use plastic in our retail shipping packaging. The toy’s tin box is packaged in a cardboard box and padded with kraft paper. We use recycled materials as much as possible.